Service Specialist (m/f) Tools and Infrastructure

 

Service Specialist (m/f) Tools and Infrastructure Leica Microsystems CMS GmbH Wetzlar Leads the selection, project planning, implementation and adoption of applications solutions; in collaboration with the Sr. Manager Service Tools und Infastructure this position is responsible for the development of harmonized processes.

Is A World Leader In Microscopes And Scientific Instruments Founded As A Family Business In The Nineteenth Century The Company´s History Was Marked By Unparalleled Innovation On Its Way To Becoming A Global Enterprise Its Historically Close Cooperation With The Scientific Community Is The Key To ´ Tradition Of Innovation Which Draws On Users´ Ideas And Creates Solutions Tailored To Their Requirements At The Global Level Is Organized In Three Divisions All Of Which Are Among The Leaders In Their Respective Fields: The Life Science Division Industry Division And Medical Division Has Six Manufacturing Facilities In Five Countries With Sales And Service Organizations In 20 Countries The Company Is Headquartered In Wetzlar Germany Service Specialist (m/f) Tools And Infrastructure Key Responsibilities: Leads The Selection Project Planning Implementation And Adoption Of Applications Solutions Eg: Service Application Solutions That Will Enable Service Operations To Run More Efficiently Customer Engagement Applications To Allow Customers Self-help Opportunities Such As Opening Cases Finding Answers To Frequently Asked Questions Etc Service Growth Applications To Open Up New Service Revenue Opportunities And Provide Tools To Service Sales To Manage Recurring Revenue Stream Opportunities In Collaboration With The Sr Manager Service Tools Und Infastructure This Position Is Responsible For The Development Of Harmonized Processes And Master Data Across All Regions And Business Segments Keeps Up To Date With Innovative Service Application Solutions And Use Cases To Allow To Leverage Existing Or Implement New Solutions To Increase Efficiency Revenue Opportunities And Nps Manages Application Updates User Administration And Ensures Vendor Slas Are Met In Collaboration With The Sr Manager Service Tools Und Infastructure This Position Develops And Implements Performance Metrics In Order To Monitor Nps And Funnel Management Performance Monitor Productivity And Efficiency Gains Achieved Supports Implementation And Rollout Of Service Evolution By: Analyze Data And Service Business Processes Collaborate With Stakeholders To Design Solutions That Improve Service Performance Create Test Scenarios And Do Solution Testing Prepare And Conduct Administrator Power And End User Training Process Internal And External Application Support Requests Configure Reports And Dashboards Create Maintain And Distribute Application Documentation Requirements For This Position: 3-5 Years Technical Professional Training Or Technical Bachelor Degree Or Similar Solid Technical And Customer Service Background 3-5 Year´s Successfull Experience In An International Technical Service Role Broad Knowledge Of Software Applications And Vendors Within The Service Application Industry Broad Understanding Of Computing Platforms And Application Delivery Methods Demonstrated Ability To Successfully Lead Projects To Completion On-time And Within Budget Targets Ability To Research Analyze And Evaluate Improvement Opportunities Within Existing Process And Supporting Applications Good Command Of English And Preferably German Candidates Willing To Work Goal-oriented Flexible Customer-oriented And Independent In A Team-oriented Environment Get In Contact With Our Hr Department In Wetzlar Phone +49 6441 29-2762 E-mail ( Thomasglaeser@-com ) Apply Now Spezialist Infrasturktur Administrator Customer Care Spezialist Infrasturktur Administrator Customer Care"> Service Specialist (m/f) Tools And Infrastructure Leads The Selection Project Planning Implementation And Adoption Of Applications Solutions In Collaboration With The Sr Manager Service Tools Und Infastructure This Position Is Responsible For The Development Of Harmonized Processes Wetzlar Spezialist Infrasturktur Administrator Customer Care">

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